Terms and Conditions

Last updated: 30 May 2026.

Who these terms apply to

We work with businesses: small and medium companies, sole traders, and freelancers who hire us for their work. By working with us, you confirm that you are acting in the course of your profession or business, and not as a consumer.

Who we are

MadeByHomer is a freelancer collective based in Amsterdam, the Netherlands (KVK 42027185). You can reach us at hello@madebyhomer.com.

Depending on your project, one or more members of the collective work on the job. MadeByHomer stays your point of contact and responsible for the work, with liability as set out below.

Our proposal

After we get to know each other, you receive a proposal, usually with a fixed price for your project. That proposal is valid for 14 days. If you accept it within that period, the price stands; after that, we check together that everything still fits before we begin.

Before the proposal, we make one preview page, free of charge. If you decide not to go ahead, you pay nothing for that preview and don't take it live on its own. Once you accept the proposal and we start the full build, the project agreement applies.

What we agree on per project

Before we start, we put in writing what we'll make, what you'll get, when it's done, and what it costs. That written agreement, not this page, is the basis for the work. Changes to the work are always agreed in writing beforehand.

If you want something extra along the way

Do you want something extra during a project, for example an extra page, an integration, or a feature that wasn't there at first, and does it fall outside what we agreed? Then you get a clear proposal for it first, with what it costs and what it means for the planning. You decide whether we do it.

What we expect from you

To do good work we need timely input: the content, access, responses, and decisions the project depends on. If those are delayed, the planning can shift. The delivery dates and timelines we mention are indicative, not fixed deadlines, unless we expressly agree in writing that a date is firm.

Payment

We agree the price and the payment moments for your project in advance in the proposal; we don't show prices on this site. Prices are exclusive of VAT, unless we state otherwise. We usually work with payment in parts: a part at the start, the rest as the work progresses or on delivery. You pay invoices within 14 days of the invoice date, unless we agree otherwise in the proposal. If you don't pay within that period, you are in default by operation of law. From that moment we may charge the reasonable costs of collection and suspend the work until the outstanding invoice is paid.

If we need your input, content, or approval to continue and it doesn't come, we put the work on hold. We then invoice the work we've done up to that point, in proportion to the agreed project fee and regardless of the agreed payment moments. We pick it back up once your input is in. If your input is still missing more than 30 days after a written reminder, we may end the project and settle the work done up to then.

Privacy and data

How we handle personal data is set out in our privacy policy. If your project processes personal data of your own customers, we record separate agreements about that processing where needed.

Confidentiality

What you tell us about your business, we treat as confidential. We don't share that information with others, except where it's needed to carry out your project or where the law requires us to.

Who owns the work

Until the project is paid in full, all rights to the work stay with us. Once the project is paid in full, the final result is yours to keep and use. We may keep our own working files and reuse general know-how and techniques. Third-party tools, fonts, or licensed components fall under their own licences, which we point out to you where it matters.

Delivery and approval

On delivery you get time to review and test the work. The standard is five working days, unless we agree otherwise per project. If you raise no objections within that period, the work counts as delivered. If you put the work into use, it also counts as delivered and accepted. A defect you couldn't reasonably have spotted within that period, you may still report afterwards within the warranty period below.

Feedback and adjustments

During the project you can give feedback, for example through a feedback button. Each round stays open for an agreed period: in that time you collect all your comments, then the round closes and we process them in one go. You get two full feedback rounds.

If you want to change things after that, it falls under additional work: you get a proposal for it and decide yourself.

Warranty

After delivery you get a 30-day warranty: if a defect in our work surfaces in that period, we fix it free of charge. So report it within these 30 days.

The warranty covers defects in our work. Text changes, new requests, and extra features fall outside it: that's paid work. How we handle those is set out under "Changes after delivery". If we disagree about whether something is a defect, we handle that as described under "Complaints".

Nothing carries on automatically after the warranty period. If you want maintenance or support, you can choose a separate plan for it. That is separate from the warranty.

Changes after delivery

We build without a separate editing screen, so we make the changes for you. That doesn't tie you to us: the site stays yours even without a subscription, and if you want to move to another party, we'll help you do that once outstanding invoices are paid.

Small adjustments, a bit of text or a photo, we simply take care of. As long as they cost less than 10% of the project price, we may carry them out without asking you to approve them first. We charge them at our hourly rate and you'll find them on the invoice.

If the work goes above that 10%, we put it to you first. You get a proposal with what it costs, and you decide whether we do it.

If you expect small things more often, you can buy a number of hours up front. We draw those down in quarter-hour blocks. They're valid for twelve months from the invoice date. If you still have hours left three months before that date, we'll let you know, so you can use them in time. Hours left unused after that aren't refunded.

Our hourly rate is in your proposal, and we charge the rate that applies at the moment you ask. We adjust that rate at most once a year, and we let you know a new rate at least two months in advance.

Hosting, maintenance, and support

If you'd rather not arrange maintenance case by case, we have an annual subscription for hosting, maintenance, and support, with its own terms that we record separately. What the subscription covers exactly is set out in that subscription agreement. New features, larger content changes, and integrations with other services are not included; we agree those separately.

A subscription runs for a fixed year to start with and is paid a year in advance. After that it continues for an indefinite period and you can cancel it at any time, with one month's notice. We may adjust the price yearly in line with rising costs. We do our best to keep your site reachable, but we don't give a fixed availability guarantee unless we make separate arrangements about that.

If a payment is outstanding, we may temporarily suspend the service, after we've reminded you about it. Your site stays yours: if you want to move to another party, we cooperate with that once outstanding invoices are paid.

Liability

We work to the best of our ability on what we agreed. Testing and approving the delivered work is up to you: you check that it does what you need, within the agreed period. If something does go wrong that's down to us, our liability is limited to the amount you paid for the project. Indirect damage, such as lost revenue, missed savings, loss of data, or damage from your business being at a standstill, we don't compensate. If you use our work and someone else holds you liable for it, you indemnify us against those claims, unless the damage is down to us. Nothing in these terms limits liability where the law does not allow it.

Force majeure

If circumstances beyond our control mean we temporarily can't do the work, such as illness or an outage at a supplier, we let you know straight away and agree a new timeline together. Damage arising from such circumstances is not for our account.

Complaints

Not happy? Let us know at hello@madebyhomer.com. We respond within 5 working days and look for a solution together. If it concerns a defect in the delivered work, the warranty period above applies. If we don't work it out together, we bring the dispute before the court in Amsterdam, unless the law mandatorily designates a different court. Dutch law applies to these terms and to all the work we do together.

Finally

If part of these terms is invalid or unenforceable, the remaining agreements still apply. For the invalid part, we agree something together that comes as close as possible to its intent.